FAQ
F: WHY DO I HAVE TO VERIFY MYSELF?
Q: Due to many fraud cases, we want to ensure you being the rightful owner of the payment account before completing your order.
Only by doing so we can guarantee an authorized use of the particular payment account.
Please note that this measure is for security reasons only.
F: WHY DID I ONLY RECEIVE A PARTIAL DELIVERY?
Q: As the demand for gold often fluctuates greatly, we cannot always ensure that all requested quantities of gold are available.
To not make you wait too long, we sometimes send you a partial delivery.
This way you can already use that part while the rest is being farmed.
Of course it will be delivered immediately after being back in stock.
F: I RECENTLY PAID, BUT THE ORDER HAS NOT BEEN MEDIATED YET. WHY?
Q: There are several possible reasons why your order has not yet been mediated:
The payment has not arrived yet (for example bank transfers)
In case of bank transfer it can take between 2 and 4 days until we received the payment.
The payment has not been completed (PayPal payments - Status: \"pending\").
In rare cases delays occur with PayPal payments. The payment is left with the status \"pending\" althought the money has been debited from your bank account. In this case PayPal needs to check the payment first for their own security reasons.
We received your payment, you are still within the specified delivery time.
We always mediate after the receipt of the payment within the specified delivery times and to the terms and conditions that are mentioned in the item description.
F: WHEN WILL MY ORDER BE DELIVERED?
Q: After payment, we will ship within 2 hours.
